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Procurement Scorecard

Supplier Management and Logistic

This checklist provides the key criteria that need to be in place if a business is going to get the best value from its’ supply chain spend. It gives a quick picture of your business capability in managing the supply chain and maintaining customer satisfaction.

The Snapshot may be a sufficient prompt to assist you in targeting areas for improvement. Alternatively you might wish to contact the Value Network and we can help you with a more detailed review. You will then have a quantitative basis to construct a business improvement plan customised to your needs.
 
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Organisational Details
1:1- Leadership

  1. Q-1: The Board or Executive Team regularly discuss supplier and logistic issues

    Yes No Don't Know

  3. Q-2: The percentage of turnover spent on purchasing products and services and on distribution is known to the organisation

    Yes No Don't Know

  5. Q-3: The organisation's Corporate Plan makes the link between the business objectives and supply management strategies

    Yes No Don't Know

  7. Q-4: The organisation knows the role suppliers and distributors play in adding value to the business

    Yes No Don't Know

  9. Q-5: Managers recognise that procurement staff are important to the organisations's customer service capability

    Yes No Don't Know

  11. Q-6: Managers encourage procurement staff to learn and develop their expertise

    Yes No Don't Know

  13. Q-7: High business standards, ethical and community values are fundamental in all supply chain dealings

    Yes No Don't Know
1:2- Strategic Planning

  1. Q-8: The organisation' Business Plan incorporates performance targets for procurement

    Yes No Don't Know

  3. Q-9: Procurement is included as part of any business improvement programs

    Yes No Don't Know

  5. Q-10: Significant or strategic procurement decisions are supported by a business case which test alignment with overall business direction

    Yes No Don't Know

  7. Q-11: Procurement staff participate in business planning

    Yes No Don't Know
1:3- Customer and Market Focus

  1. Q-12: Key customer groups and market segments are known and aligned with supply strategies

    Yes No Don't Know

  3. Q-13: Important supply chain requirements have been communicated within the organisation and to suppliers

    Yes No Don't Know

  5. Q-14: Systems to measure customer satisfaction (including internal customers) consider the performance of procurement activities

    Yes No Don't Know

  7. Q-15: Procurement staff are given customer service training

    Yes No Don't Know

  9. Q-16: Procurement staff are allowed to make decisions to solve problems for customers

    Yes No Don't Know

  11. Q-17: The organisation knows who the key suppliers and distributors are to maintain the required level of customer service

    Yes No Don't Know
1:4- Process Management

  1. Q-18: The organisation has a procurement management system which is well documented and accessible to staff

    Yes No Don't Know

  3. Q-19: The procurement management system includes processes for planning, specifying, tendering, tender evaluation, contract forms, contract management and supplier performance management

    Yes No Don't Know

  5. Q-20: Examples of good procurement practice are communicated throughout the organisation

    Yes No Don't Know

  7. Q-21: The organisation benchmarks the performance/efficiency of its procurement processes

    Yes No Don't Know
1:5- People

  1. Q-22: The organisation attracts and retains people with the necessary procurement skills and experience

    Yes No Don't Know

  3. Q-23: Procurement managers and staff have clearly defined objectives and performance measures

    Yes No Don't Know

  5. Q-24: Training and career development programs maintain and develop the skills and knowledge of procurement managers and staff

    Yes No Don't Know

  7. Q-25: Procurement managers and staff are recognised and value for the work they do

    Yes No Don't Know
1:6- Measurement, Analysis and Benchmarking

  1. Q-26: Procurement performance is monitored against Business Plan targets

    Yes No Don't Know

  3. Q-27: The organisation has benchmark partners to monitor the efficiency of its processes

    Yes No Don't Know

  5. Q-28: A system exists to monitor the ongoing performance of suppliers

    Yes No Don't Know

  7. Q-29: Supplier performance is managed within a contract management system and includes provision for incentive, reward and sanction

    Yes No Don't Know

  9. Q-30: Staff are able to readily access the information they need to do their work

    Yes No Don't Know

  11. Q-31: The organisation analyses customer procurement related complaints as part of service improvement

    Yes No Don't Know
1:7- Partnerships and Alliances

  1. Q-32: Cooperative business relationships underpin contracting strategies

    Yes No Don't Know

  3. Q-33: The organisation pursues opportunities to partner with others to get a better deal e.g. combined buying power

    Yes No Don't Know

  5. Q-34: Mutually beneficial long term arrangements are pursued with key suppliers to get the best value services

    Yes No Don't Know
1:8- Business Results

  1. Q-35: The organisation knows the impact of its procurement activities and supplier performance on its financial outcomes

    Yes No Don't Know

  3. Q-36: The organisation is aware of how supply chain performance impacts on customer satisfaction

    Yes No Don't Know

  5. Q-37: Procurement has contributed to the organisation’s triple bottom line targets

    Yes No Don't Know
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