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Asset Management Scorecard

This Scorecard provides the key criteria that need to be in place to achieve best practice in asset or property management. It gives a quick picture of a business’s capability and a prompt to assist organisations in targeting areas for improvement.

The Snapshot may be a sufficient prompt to assist you in targeting areas for improvement. Alternatively you might wish to contact the Value Network and we can help you with a more detailed review. You will then have a quantitative basis to construct a business improvement plan customised to your needs.
 
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Organisational Details
3:1- Leadership

  1. Q-1: The Board or Executive Team has defined its asset/property portfolio management objectives in line with its strategic business objectives

    Yes No Don't Know

  3. Q-2: The investment made in managing the organisation’s asset/property portfolio is known (including asset type, condition, utilisation, maintenance, insurance & replacement cost)

    Yes No Don't Know

  5. Q-3: The organisation’s Corporate Plan makes the link between service levels & the asset/property portfolio

    Yes No Don't Know

  7. Q-4: Managers recognise that the asset/property portfolio is influential in the organisation’s ability to better deliver services

    Yes No Don't Know

  9. Q-5: Managers involve Asset/property managers in decisions concerning service levels & the asset/property portfolio service fit

    Yes No Don't Know

  11. Q-6: Asset/property management policies, procedures & business case requirements are clearly defined & accessible to all business units within the organisation

    Yes No Don't Know
3:2- Asset/Property Strategy

  1. Q-7: The organisation’s has an asset/property strategy

    Yes No Don't Know

  3. Q-8: The organisation has a culture of forward planning for its asset/property & capital works needs

    Yes No Don't Know

  5. Q-9: When making asset/property decisions, the latest corporate & service delivery planning information is taken into consideration (including market information; community impacts; HR, OHS & environmental issues; IT; & security issues)

    Yes No Don't Know

  7. Q-10: The organisation knows the impact of its asset/property portfolio management activities & performance on its financial outcomes

    Yes No Don't Know
3:3- Stakeholder and Market Focus

  1. Q-11: The organisation measures the impact of its asset/property management activities on the local/regional community to ensure that it is positive (e.g. contributes to customer satisfaction; creates business &/or employment opportunities)

    Yes No Don't Know

  3. Q-12: The organisation knows the key asset/property risks & issues that could impact on the organisation’s performance & reputation

    Yes No Don't Know
3:4- Asset/Property Management

  1. Q-13: The organisation has an asset/property management system which sets out clear processes & outcomes required (e.g. capital works planning & management, leasing of assets/property, utilisation & maintenance, & asset disposal)

    Yes No Don't Know

  3. Q-14: The asset/property management system is reviewed at regular intervals & updated

    Yes No Don't Know

  5. Q-15: Examples of good asset/property management practice are communicated throughout the organisation

    Yes No Don't Know

  7. Q-16: The organisation benchmarks the performance/efficiency of its asset/property management practice processes

    Yes No Don't Know
3:5- People

  1. Q-17: The organisation is aware of how the condition of its assets/properties impacts on the health & well being of its staff

    Yes No Don't Know

  3. Q-18: Managers have clearly defined asset/property management responsibilities & performance measures

    Yes No Don't Know

  5. Q-19: The organisation attracts, trains & retains people with skills & experience in asset/property management (including risk management and project management, contract management)

    Yes No Don't Know

  7. Q-20: Asset/property managers & staff are able to readily access the information they need to do their work

    Yes No Don't Know
3:6- Partnerships and Alliances

  1. Q-21: Asset/property managers & staff develop & maintain cooperative relationships with Managers & other stakeholders to get the best asset/property service fit

    Yes No Don't Know

  3. Q-22: Mutually beneficial long term arrangements are pursued with key service providers to get the best value property management services (including emergency or call out service, maintenance, or facilities management)

    Yes No Don't Know
3:7- Measurement, Analysis and Benchmarking

  1. Q-23: The organisation has performance indicators & benchmarks to measure the efficiency of its asset/property portfolio

    Yes No Don't Know

  3. Q-24: The organisation analyses asset/property related complaints as part of service improvement

    Yes No Don't Know
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